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Frequently asked questions about virtual mailboxes.

How does a virtual mailbox work?

A virtual mailbox is a service that offer a real address. Once you confirm your mailbox number, you can use this to address just like a business or residential address.

What is the difference between a mailbox at Rent A Mailbox and a PO Box at the post office?

With a mailbox at Rent A Mailbox, you get a real street address, not a P.O. Box number. Courier don’t deliver to P.O. Box number. You can’t register a business with P.O. Box number. All of this is possible with our mailbox solution.

Do you accept package deliveries as well as regular mail?

Yes, we accept both mail and packages our location. Treat your new address as a home address or business address.

Can Rent a Mailbox address be used as a home or business address?

Yes, all of our mailbox addresses can be used for personal or business use. With the Suite Number and Street Address, it is acceptable to open bank account and also for any official Government application form. (i.e. RTA, ATO, ASIC and many others)

Are there any other extra fees?

We charge a $15 key deposit on physical mailboxes (Refundable on key return). There additional charges for scanning or mail forwarding services. Please refer to our pricing page.

What forms of payment do you accept?

We accept payment via credit card, and we accept Visa, MasterCard, and American Express.

How much does a mailbox agreement cost?

Price may vary from the type and duration of the mailbox. You can pick a virtual address from as little as $25. Check our Pricing page

Is your service secure?

Yes, security is very important to us, and we make sure your personal information and mail are kept safe. No more worrying about having your mail stolen along with your identity.

Can you ship internationally?

Yes. We will be happy to forward your mail/parcel to you internationally.

For how long you can keep my mail /parcel?

Your parcel is stored free of charge for 7 days and after this time there will be a $1/day per item. All mail can be stored longer or you can request a scan to email service.

What forms of identification documents are acceptable?

As according to the Australian Authority and the Police, we require you to submit your personal Identification documents. Acceptable identification document includes: valid driver’s driving licence or passport.

Are there any size/weight restriction for parcels?

Yes, the maximum parcel weight can not be more than 30 kg and the length or width or height of the package can not be more than 150 cm

How do I know if there is any mail or parcels for me?

You will receive a Email/Mobile notification at no extra cost when mail or package arrives, so that you don’t have to make unnecessary trip to check mail..

Can other people pick up my mail at my mailbox?

Yes, you can authorise another person to pick up your mail by lending them the key to your mailbox or send us a message from the designate email account notifying us of a counter pickup.

Can other people receive mail at my mailbox?

Unfortunately this would not be possible as we would have no agreement with the recipient.

Can you hold my mail if I am away?

Yes. We do offers mail-holding services for mailbox holder. Additional fee may apply.

What happens if I receive more mail than can fit in my mailbox?

If you expect a continued increase in the volume of mail you receive, Let us know , We will try our best to accommodate you.

We do offer 200 free mail/parcels per month.

Additional fees may apply if quota is exceeded.

How do I get a virtual address in Australia

In order to setup a virtual address to receive your mail & packages, you will need to sign up and select a plan. In order to have mail sent to your new Australia Mailing address, you will need to complete the process and send us a valid form of identity.

Can you register a company ABN with Rent a Mailbox virtual address?

Yes , as this is a real address, registering your ABN is possible.

Our mailbox is more than a mailbox, Its a real street address that can be used for business or personal use.

Save time and money with our mailbox solutions. Safe and secure

Our Locations

F78B 24-32 Lexington Drive

Bella Vista, 2153. Australia

Call Us Now Or WhatsApp

+61 8883 1120

+61 492973860

Customer Service

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